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Jobs & Internships

Are you interested in helping others build a better world? Would you like to bring your skills and experience to a growing nonprofit that is dedicated to boosting the capacity of nonprofits across Washington state? Does challenging and rewarding work in a supportive, flexible work environment with colleagues passionate about service sound like something you’d enjoy? Then, consider becoming a member of our team!

At 501 Commons, we strive to provide nonprofits with exceptional programs and managed services that support their organizational mission and needs so that they can go out and make a difference in our local community and the world. It takes every member of our committed staff to make this happen!

In return for our staff’s expertise and commitment, we offer a supportive, friendly and team-oriented environment as reflected in our Team Charter. Our benefits include:

Flexible work schedule

Ability to work remotely (dependent upon position)

Competitive health benefits that include medical, dental, vision and life insurance options

401(k) retirement plan

Generous paid time off (PTO)

Inclusiveness Statement

501 Commons is an equal-opportunity employer who seeks to recruit persons of diverse backgrounds and to support the retention and advancement of diverse persons within the organization. We believe that having a board, staff, and volunteer corps with diverse personal and professional backgrounds enhances our ability to meet our mission.

501 Commons is committed to providing an inclusive workplace that includes people of diverse backgrounds and fully utilizes their talents to achieve its mission. We are committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact, so that all employees feel included, equal valued and supported.

To apply for any of the below openings, please email a cover letter and resume, with the position title in the subject line, to: info@501commons.org. We look forward to hearing from you!

Current Openings (see descriptions below)

 

    Support Line Technician - I

    The Support Line Technician I is responsible for helping 501 Commons' clients achieve stable technology environments by providing Tier I help desk support by phone, email and remote access. This entry level position is one of the preliminary levels of support for client desktops, printers and infrastructure.   Effective listening and communication skills are essential to respond to diverse clients with urgent needs and various levels of technical understanding.  As a member of the Technology Services team, this position interacts regularly with other technicians and consultants.  There are opportunities for ongoing peer and self-learning in a supportive, service-oriented environment.

    Responsibilities

    • Ensures customer satisfaction by responding to all calls and emails to the Support Line
    • Conducts basic problem determination and resolution using documented procedures and available tools
    • Works as liaison, as necessary, between the customer and their technology providers, including Internet, email, web hosting, and third-party hardware and software
    • Initiates timely escalation of customer problems when necessary
    • Conducts Quality Assurance for Support Line issues and processes to ensure problem resolution and customer satisfaction
    • Stays abreast of the latest technological changes in focus area by attending training and reviewing current literature
    • Researches and assesses new products and emerging technologies for applicability in nonprofit and small business environments
    • Assists the with occasional agency-wide events

    Qualifications

    • Education
      • Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
    • Experience
      • 3 or more years’ experience in local and wide area networking technologies
      • Experience providing customer support over the telephone and/or remotely
      • Prior volunteer or work experience in the nonprofit sector preferred
    • Technical Skills
      • Knowledge of LAN, Wi-Fi, VPN, and Internet connectivity products (hubs, switches, routers, firewalls) and their installation, configuration, and support
      • Strong knowledge of Microsoft Windows client and server networking environments
      • Experience with small business systems and applications, such as Microsoft server products – preferably Windows Small Business Server, but also including Windows Server and Exchange Server
      • Proficiency working with and supporting Microsoft Office suite in a networked environment
      • Proficiency working with and supporting Microsoft Office online services, particularly Exchange Online and SharePoint Online
      • Strong working knowledge of server and client-side protection strategies against viruses, malware, and spam
      • Experience working with applications and processes for managing computer workgroups, including desktop imaging and lockdown solutions
      • Familiarity with nonprofit applications for fund raising, financial management, and event coordination is a plus
    • Certifications
      • MTA/MCTS, CCENT/CCNA, A+/Network+

    See a full Job Description Here

      Application Instructions

      Send resume and cover letter to techjobs@501commons.org with Support Line Technician - I in the subject line. Applications without cover letter will not be accepted.

       

      Support Line Technician - III

      The Support Line Technician III is responsible for helping 501 Commons' clients achieve stable technology environments by providing Tier II help desk support by phone, email and remote access. This position is one of the preliminary levels of support for client desktops, printers and infrastructure.   Effective listening and communication skills are essential to respond to diverse clients with urgent needs and various levels of technical understanding.  As a member of the Technology Services team, this position interacts regularly with other technicians and consultants.  There are opportunities for ongoing peer and self-learning in a supportive, service-oriented environment.

      Responsibilities

      • Ensures customer satisfaction by responding to all calls and emails to the Support Line
      • Conducts advanced problem determination using documented procedures and available tools

      • Logs all customer questions and problems and tracks the issues through to resolution, including timely recording of problem symptoms and status information in an effort to communicate with and properly utilize 501 Commons consulting staff
      • Works as liaison, as necessary, between the customer and their technology providers, including Internet, email, web hosting, and third-party hardware and software
      • Ensures problem resolution by initiating and tracking problem assignments to Support Line resources, vendors, and other 501 Commons staff, and by keeping the customer updated on the status of problem resolution
      • Acts as escalation point for Tier 2 Support Line issues
      • Manages Tier 2 board to ensure all issues are resolved correctly and in a timely manner
      • Serves as backup for field technician including scheduled onsite visits and emergency issues
      • Performs regular client system remote maintenance according to defined procedures
      • Initiates timely escalation of customer problems when necessary
      • Conducts Quality Assurance for Support Line issues and processes to ensure problem resolution and customer satisfaction
      • Stays abreast of the latest technological changes in focus area by attending training and reviewing current literature
      • Actively engages in team meetings and conversations
      • Researches and assesses new products and emerging technologies for applicability in nonprofit and small business environments
      • Assists the with occasional agency-wide events
      • Enters all client communications, interactions, billing, and scheduling information in the 501 Commons information systems per instruction

      Qualifications

      • Education
        • Associates degree in Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience.
      • Experience
        • 6 or more years’ experience in local and wide area networking technologies
        • Experience providing customer support over the telephone and/or remotely
        • Leadership experience in coordinating the projects and activities
        • Prior volunteer or work experience in the nonprofit sector preferred
      • Technical Skills
        • Knowledge of LAN, Wi-Fi, VPN, and Internet connectivity products (hubs, switches, routers, firewalls) and their installation, configuration, and support
        • Strong knowledge of implementation, migration, and support of Microsoft Windows client and server networking environments
        • Experience with small business systems and applications, such as Microsoft server products – preferably Windows Small Business Server, but also including Windows Server and Exchange Server
        • Proficiency working with and supporting Microsoft Office suite in a networked environment
        • Proficiency working with and supporting Microsoft Office online services, particularly Exchange Online and SharePoint Online
        • Strong working knowledge of server and client-side protection strategies against viruses, malware, and spam
        • Experience working with applications and processes for managing computer workgroups, including desktop imaging and lockdown solutions
        • Familiarity with nonprofit applications for fund raising, financial management, and event coordination is a plus
      • Certifications
        • MTA/MCTS, CCENT/CCNA, A+/Network+
        • Valid WA driver’s license

      See a full Job Description Here

      Application Instructions

      Send resume and cover letter to techjobs@501commons.org with Support Line Technician - III in the subject line. Applications without cover letter will not be accepted.

        Financial Services Associate

        Description

        This position serves as an intermediate level accountant under 501 Commons’ Financial Services program. The Program Associate will be responsible for providing bookkeeping and intermediate accounting services to small and medium sized non-profits in the Puget Sound area.

        501 Commons’ Financial Services Program Manager or Senior Financial Services Associate assign individual Associates to clients, monitor Associate & Bookkeeper performance, and provide general support to Associates & Bookkeepers. All Program Associates will have regular access to an experienced CPA who can assist with challenging problems or answer difficult questions.

        Qualifications

        • Engages in and demonstrates good active listening with clients, peers, volunteers, and supervisors
        • Maintains and demonstrates a customer-focus consistent with 501 Commons’ values and current program strategies and guidelines
        • Handles ambiguity appropriately by involving others including client(s), supervisors and peers in a manner and timing that provides the greatest benefit at the lowest cost to the client and 501 Commons
        • Utilizes critical thinking skills and produces work at a high level of accuracy
        • Uses good time management demonstrated by meeting or exceeding deadlines, arrives on time or early, maintains an accurate work calendar, and sufficiently anticipates task duration.
        • Fosters strong professional relationships with clients, peers, and supervisors
        • Self-monitors consistency, quality, communication, and has a general self-awareness
        • Demonstrates problem sensitivity by recognizing and communicating to supervisor occurrences, patterns, or feelings that something may become a problem or issue.
        • Effectively communicates with clients, peers, and supervisors in written and or verbal forms that is both timely, accurate, and complete.
        • Consistently acts with integrity, ethics, and high moral standards
        • Shows initiative in identifying opportunities to improve quality, efficiency, and effectiveness
        • Demonstrates self-direction by staying organized, follows through on projects and tasks, anticipates and prepares for support from supervisors or peers, and avoids crisis-modes
        • Actively learns on the job through exposure to new challenges, professional education opportunities, team training, and learning from others
        • Maintains and improves technical accounting knowledge and skills by attending trainings as requested, participating in giving and receiving team training, and identifies knowledge gaps

        See a full job description here.

        Application Instructions

        Send resume and cover letter to jobs@501commons.org with Financial Services Associate in the subject line. Applications without cover letter will not be accepted.

        Senior Bookkeeper

        Description

        This position serves as an intermediate level accountant under 501 Commons’ Financial Services program. The Senior Bookkeeper will be responsible for providing bookkeeping and intermediate accounting services to small and medium sized non-profits in the Puget Sound area as well as assisting with oversight of Bookkeepers. The Senior Bookkeeper will maintain communication with clients, assign and distribute work to Bookkeepers, and review the work of Bookkeepers prior to reporting to clients.

        Qualifications

        • 2-3 years of bookkeeping experience, preferably with nonprofit organizations
        • Expert knowledge of QuickBooks 2012 or later and Excel 2010 or later
        • Experience managing and processing payroll including tax withholding and reporting
        • Degree in accounting or equivalent experience
        • Excellent interpersonal communications, decision making and problem solving skills
        • 1-2 years leading or managing a small team
        • 2+ years customer service experience
        • Familiar with Microsoft Office including Outlook
        • A history of stable employment, low absenteeism, and achievement in personal endeavors as well as in the workplace

        See a full job description here.

        Applications Instructions

        Send resume and cover letter to jobs@501commons.org with Senior Bookkeeper in the subject line. Applications without cover letter will not be accepted.