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IT Infrastructure Consultant

Salary Range: $65,000 to $70,000

Provide your expertise to our collegial team working to solve problems so nonprofits can leverage technology effectively. 501 Commons offers the opportunity to work remotely or in-office, generous benefits, and paid time-off.

Responsibilities

  • Manage a client portfolio and build strong relationships with managed services clients
  • Perform advanced computing support through scheduled visits by providing routine preventative maintenance, coaching, and troubleshooting
  • Provide ongoing assessment of the client’s technology infrastructure
  • Serve as a liaison between the client and their technology vendors/providers
  • Create documentation that allows the client to reuse processes and procedures easily
  • Generate additional business with your clients through needs assessment, project scoping, and client education
  • Stay abreast of technological changes by attending training and reviewing current literature
  • Occasionally participate in maintenance/on-call rotation by providing support for critical issues outside of regular business hours

Qualifications

Required Qualifications

  • 5 or more years managing client relationships
  • 5 or more years directing IT operations, including: computer operations and maintenance, technology capacity, the implementation of local and wide area networking technologies for small business, and hands-on experience with Microsoft 365, Google Workspace, Microsoft Azure services
  • 5 or more years with server and client-side protection strategies against viruses, malware
  • Experience with ticketing system, backup solutions, and remote monitoring tools
  • Bachelor's Degree or equivalent work experience
  • Knowledge of system security practices
  • Reliable transportation to commute to and from client locations

Desired Qualifications

  • Background working with diverse communities and teams
  • Success means you build strong relationship with clients, become a highly engaged member of the team, and bill 70% of your monthly time to client engagements.
  • Experience with nonprofit organizations as a staff, volunteer, or board member
To apply, please email a cover letter and resume to jobs@501commons.org. Put the position title in the subject line.