Olivia serves a hybrid role at 501 Commons by providing both help desk support and making on-site visits as needed. She offers our nonprofit clients more than 8 years of IT experience in several different environments and roles. Passionate about new technology and providing excellent customer service, Olivia is always looking for suggestions on how to better herself and better meet the needs of organizations.
Olivia was born and raised in Puyallup, WA where she started teaching herself the basics of troubleshooting and PC functions. From there she moved on from place to place, learning about different environments and standards across various companies in Washington State. Olivia practices patience and kindness when helping nonprofits troubleshoot issues and service their IT needs. She describes herself as upbeat and easy to work with.
At one point in her career she decided to serve in the Coast Guard as an Operation Specialist but was injured to the point where she was medically discharged. Upon arriving back to Washington State, she began pursuing a variety of new skill sets to fill several roles in the IT field, including field technician, remote support, deskside engineer, and point of sale support. Her need to help people and to continue to improve her skills and ability is why Olivia pursued an IT career. She seeks to acquire more skills, learn, and grow her current abilities at 501 Commons.
Fun Fact: When Olivia isn’t reading about new technologies she is typically hosting game board meet-ups with friends or new people. She also enjoys flying drones or a day at the paintball field as a ref or player.