The next Staff Development Coalition workshop on April 20 directly deals with this issue: de-escalating violent situations.
Nonprofit staff working with clients who are emotionally unstable are vulnerable to aggressive and violent behavior. Substance abuse and mental illness can compound these problems. This workshop will help you understand and recognize dangerous behavior and provide you with de-escalation techniques that can reduce the risk of conflict.
Presenter Ellis Amdur, who has experience in crisis intervention and mental health, will go over verbal and nonverbal tactics that can calm down an angry individual. He will also discuss how to prevent emotional distress and burnout.
Get a discount by joining the Nonprofit Staff Development Coalition. Become part of our committee to help shape future topics.