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Learn to Serve Materials

For those unable to attend the Learn to Serve professional development workshops, here are some resources from recent sessions.

Strategies for Skilled Facilitation - September 8, 2016

"Skilled facilitation" is integral to many meetings and planning sessions, but what are the necessary components to facilitation and how does one go about utilizing it? Service corps member Annie Palson explores different applications of skilled facilitation to unpack how we as consultants can lead group communication to help clients better achieve their goals.

Navigating Challenging Consulting Situations with Diplomacy and Grace - January 13, 2015

Learning how to navigate difficult consulting situations with integrity and authenticity is key. Service corps member Cat Cuevas leads a follow-up session to Raising and Retiring Red Flags to bring a practical application of addressing known issues in a supportive and caring way.

Raising and Retiring Red Flags: Difficult Consulting Conversations - April 1, 2014

Red flags are warning signs that let us know we might be stuck, getting off track or that there is deeper information to be harvested from a client. Service corps member Cat Cuevas lead this engaging workshop on exploring how to identify a red flag so consultants can draw awareness to important behaviors that may be key in catalyzing lasting change.

Getting to the Root of the Problem - November 6, 2013

Service corps members Bill Broesamle and Shirley Bishop shared their experiences and helpful ideas on how to facilitate an organizational assessment and the process of identifying issues that will enable clients to accurately understand the fundamental causes of their problems, the nature of their challenges and the dimensions of  their opportunities.

Solving Problems with Pictures - November 29, 2012

Service corps member Catherine Bachy led this introduced visual facilitation and showed participants how to make ideas, problems, and solutions visible to themselves and clients.

Branding, Messaging, and Telling Nonprofit Stories - August 21, 2012

Marketing guru and head of Claxon Marketing, Erica Mills, explored how brand and messaging can help tell informative and compelling nonprofit stories.

Helping Nonprofits Tell Their Story - July 10, 2012

Service corps member Michael Horn led this session that discussed how evaluation can help nonprofits leverage data to highlight successes and support efforts to engage supporters.

Effective Consulting: Understanding the Nonprofit Culture - March 6, 2012

Amanda Madorno discussed the secrets of successful nonprofit consulting by exploring the impact nonprofit culture has on leadership expression and execution.

Managing the Money and the Mission - January 12, 2012

Service corps members Eric Sanders and Steven Franz led this terrific rundown of nonprofit financial basics and the challenges of developing good financial systems with limited administrative resources.

Client Engagement for Lasting Change - October 6, 2011

Service corps member Kellee Franklin led this discussion on how to engage consulting clients and the "client-centered engagement model."